Contact

Reaching the right restoration services resource quickly matters most when property damage has already occurred or a project decision is pending. This page covers how inquiries are handled, what response timelines look like, what contact channels are available, and which geographic areas fall within the scope of this directory. Understanding those boundaries before submitting an inquiry saves time for both the requesting party and the editorial team.

Response expectations

Inquiries submitted through this directory resource are reviewed during standard business hours, Monday through Friday. Turnaround on general directory questions, listing corrections, and content feedback typically falls within 2 business days. Urgent property-damage situations — active flooding, fire, or sewage backup — require direct contact with a licensed restoration contractor, not a directory editorial team. For those emergencies, the restoration services emergency response resource identifies what to expect from a 24/7 dispatch provider.

The distinction between a directory inquiry and an emergency dispatch call is operationally critical. Directory teams handle:

1. Listing accuracy corrections (wrong phone number, outdated credentials, closed business)
2. Editorial questions about content published on service pages such as types of restoration services
3. Requests for clarification on certification standards referenced in pages like IICRC standards in restoration
4. Provider self-submission requests for inclusion in the restoration services listings
5. Feedback on regulatory framing, including content related to restoration services regulatory framework

Emergency dispatch calls — water extraction, structural stabilization, mold containment — go directly to a credentialed contractor. The Institute of Inspection, Cleaning and Restoration Certification (IICRC), through its S500 Standard for Professional Water Damage Restoration and S520 Standard for Professional Mold Remediation, sets the baseline against which qualified contractors operate. Those standards are enforced at the contractor level, not the directory level.

Additional contact options

Beyond the primary inquiry form, three supplementary contact pathways apply depending on the nature of the request.

Listing owner corrections: Restoration businesses that appear in this directory and need to update their profile — license numbers, service categories, geographic coverage, or certification status — should submit documentation through the listing update channel. Acceptable documentation includes a copy of a current IICRC firm certification, a state contractor license issued by the relevant state licensing board (which varies by state; for example, California uses the Contractors State License Board, while Florida uses the Department of Business and Professional Regulation), or proof of EPA RRP (Renovation, Repair, and Painting) certification for providers covering lead paint remediation.

Content corrections: Factual errors in reference pages — incorrect regulatory citations, outdated penalty thresholds, or misattributed agency guidance — can be flagged through the editorial feedback channel. Content covering topics such as asbestos abatement restoration services references EPA NESHAP (National Emission Standards for Hazardous Air Pollutants) regulations and OSHA 29 CFR 1926.1101. Corrections to those citations are reviewed by the editorial team before any update is published.

Partnership and research inquiries: Organizations conducting research on restoration industry practices, insurance claim workflows (see restoration services insurance claims), or contractor credentialing (see restoration services contractor credentials) may request access to aggregated directory data through the research inquiry channel.

How to reach this office

Expertrestorationservices.com operates as a national reference directory. The editorial office handles correspondence by category:

Physical mail correspondence is accepted but not the preferred method for time-sensitive corrections. All form submissions generate a confirmation receipt with a reference number. That reference number should be retained for any follow-up. Submissions without supporting documentation — such as a license number or certification ID — for listing changes are placed in a pending queue until documentation is received.

For questions about what a restoration contractor should carry in terms of credentials before being hired, the choosing a restoration services provider page outlines a structured evaluation framework that does not require contacting this office.

Service area covered

This directory covers restoration service providers operating across all 50 U.S. states and the District of Columbia. Coverage is organized by service type and geography, not by franchise affiliation alone. Both franchise networks and independent operators are indexed — the franchise vs. independent restoration services page explains the structural differences between those two provider categories in detail.

The directory does not cover restoration operations based outside the United States, nor does it index contractors whose primary license is held in a U.S. territory without a corresponding state contractor license. Providers operating across state lines must hold licenses in each state where active work is performed, consistent with individual state licensing board requirements.

Service category coverage spans the full range documented across this resource:

• Water and moisture events: water damage restoration, flood damage restoration, sewage backup restoration
• Fire and combustion events: fire damage restoration, smoke damage restoration
• Environmental hazard remediation: mold remediation, asbestos abatement, lead paint remediation
• Storm and weather events: storm damage, wind damage, hail damage
• Specialized categories: biohazard restoration, trauma scene restoration, historic property restoration

Listings are verified against public license databases where those databases are accessible. Providers whose licenses have lapsed or whose IICRC firm certifications have expired are flagged for review. The restoration services certification standards page documents the specific credential categories used for verification across each service type.